Frequently asked questions
How can I become a B2B customer?
How can I become a B2B customer?
Hello! Registering with us is very easy. You just need to create an account with your company name and details and confirm your email. You will have immediate access to wholesale prices and your control panel.
What is the minimum order value?
What is the minimum order value?
Our minimum order is €100 (VAT and shipping costs not included). And you
get a 5% discount on your first order! (You will receive a discount
code by email, valid for 2 days).
How fast is shipping?
How fast is shipping?
Most orders are shipped within 24-48 business hours. Delivery within the EU usually takes 2-4 business days.
What payment methods do you accept?
What payment methods do you accept?
We accept bank transfer, credit cards, PayPal, and more options available at checkout (depending on your country).
Where do you ship?
Where do you ship?
We ship throughout Europe and worldwide. Shipping costs are calculated at checkout based on destination and order size. For special requests, contact us directly: customercare@eastern-trading.com
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free shipping on orders that meet the requirements for several European countries:
- Netherlands, Germany, France, Belgium: Free shipping on orders over €250
- Spain: Free shipping on orders over €300
For orders below these amounts and other EU destinations, we offer competitive shipping rates throughout Europe.
Free shipping is automatically applied at checkout when you meet the minimum requirements for your country.
Can I get help choosing products?
Can I get help choosing products?
Of course! Our team offers personalized product consulting, information
about market trends, and tailored product recommendations. Contact us by
phone or email (Mon-Fri, 8:30 AM - 5 PM CET) for expert advice on how
to optimize your inventory.
Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
